Our Policies

To Better Serve You

At Jloo Beauty Experts, we make every effort to give our visitors a fair, valuable and beneficial experience. We believe that our policies do just that.

Your responsibility as our guest:

Communicate your skin concerns, preferences and expectations
Communicate complete and accurate health information and reasons for your visit
Treat staff and other guests with courtesy and respect.
Follow post-treatment care and instructions
Use products and therapies as directed
Adhere to the spa’s published policies and procedures

Your rights as our guest:

A clean, safe and comfortable environment.
Stop a treatment at any time for safety reasons.
Be treated with consideration, dignity and respect.
Confidential treatment of your disclosed health information.
Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.
Ask questions about your spa experience.
Information regarding staff training, licensing and certification.

Customer Satisfaction

Your satisfaction is very important to us. If you are not satisfied with any service you received here, please notify us within seven days of your appointment.

Gratuity

Minimum of 15% gratuity is appreciated for satisfied service. We automatically add 18% gratuity charge to all medspa services for groups of 3 or more.

Late Arrival for Appointment

If you are late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will be charged in full.

Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to the med spa atmosphere.

Payment/Deposits

We accept Visa, MasterCard, American Express, Discover. A credit card is required to hold all appointments.

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability.
Please note that we require a credit card to reserve your appointment.

Consultations Policy

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments
and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

Cancellation Policy

As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.

Pricing & Prepayments Policy

Pricing for facials, cosmetic injectable services, products are subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s). If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or
used products. We do not accept returns or exchanges on gift cards. Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.

For training courses, payments are non-refundable.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Gift Cards

Gift cards are not refundable or redeemable for cash and may not be used for gratuities.

Food/Beverages

Please be advised that no outside food or alcoholic beverages may be brought to the MedSpa. Water, coffee, and tea are provided for you to enjoy before and after your service(s).

Accessibility

A handicap-accessible ramp and lower-level service rooms are available. Jloo Beauty Experts staff are not allowed to lift people onto treatment chairs. If such assistance is required, please bring a personal care attendant. JLoo Beauty Experts Medical spa is handicap-accessible via ground floor elevator and can accommodate wheelchairs. Handicap- accessible restrooms are available at the medspa. Please let us know when making your appointment if you require accessibility.

Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”)
from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;

(b) Your provision or receipt of a Treatment;

(d) Your interaction with any other User;

(e) Any claim that you violated any provision, term, condition, covenant, warranty, or
representation in this Agreement;

(f) Any violation of this Agreement by you or any other person using your User Account,
whether or not such usage is expressly authorized by you;

(g) Any harm to person or property resulting from your acts or omissions, whether such acts are
intentional, negligent, or otherwise;

(h) The Company’s use, disclosure, or preservation of User Content; or

(i) Your violation of any rights of another, including intellectual property rights.

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Privacy at Jloo Beauty Experts

Your Data Is Safe

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information. Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. You can permanently disable your account and remove your information from our database at any time by sending an email to info@jloobeautyexperts.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

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